Refund Policy

Transparent and straightforward refund guidelines for your comfort

Overview

At CloudPixelSphere, we realize that plans may change, and we are committed to providing clear and just refund policies. This policy sets forth the terms under which refunds are provided for yacht charter services.

Examine this policy thoroughly prior to making a reservation. By reserving a charter with CloudPixelSphere, you confirm your acceptance of these refund conditions.

Standard Cancellation and Refund Schedule

Over 72 Hours Prior to Charter

100% Refund

Qualified for: Complete reimbursement excluding handling charges

Processing Duration: 5-7 working days

Administrative Fee: €50 for credit card transactions

Requirements: Must be solicited in written form via email or telephone

Between 24 to 72 Hours Before Charter

50% Refund

Eligible for: Half of the total charter cost

Completion Time: 7-10 business days

Deduction Fee: €25 subtracted from the refund amount

Stipulations: A legitimate rationale is necessary; service charges are applicable

Less Than 24 Hours Before Charter

No Refund

Qualified for: No refunds are available

Exception: Emergency situations may be considered for discretion

Alternative Option: A charter credit could be granted at the discretion of the management

Necessities: Official proof required for emergency situations

Weather-Related Cancellations

Our Commitment Regarding Weather

Safety is our foremost concern. If our certified captain deems the weather conditions unsafe for the charter, we offer several alternatives:

  • Complete Refund: 100% money back if rescheduling is not a possibility
  • Reschedule Option: You may change your charter to an upcoming date without extra charges
  • Credit Issuance: A credit valid for a year from the initial charter date

Procedure for Weather Assessment

The evaluation of weather includes:

  • Analysis of wind speed and orientation
  • Assessment of wave heights and sea conditions
  • Precipitation and visibility outlooks
  • Maritime advisories and cautions
  • Captain's expert safety judgement

Timeline for Decisions: Judgements on weather cancellations are made at least 4 hours prior to the scheduled departure.

Medical Emergency Refunds

Consideration for Emergencies

We recognize that unexpected medical emergencies can emerge. The following scenarios may be eligible for unique consideration:

  • An unforeseen ailment or injury requiring hospital care
  • A death in the immediate family
  • Unexpected military service or deployment
  • Legal jury duty or court orders
  • Natural disasters impeding travel

Requirements for Documentation

Documentation is necessary to process requests for emergency refunds:

  • A medical certificate or hospital records
  • Death certificate, if relevant
  • Official military deployment notifications
  • Jury summons or court mandates
  • Official travel warnings or declarations of emergency

Process: Emergency refund requests will be executed within 3-5 working days upon submission of the required documentation.

Operational Cancellations

Technical Difficulties

If the yacht designated for your service encounters unresolvable mechanical issues:

  • Substitute Yacht: Efforts will be made to provide a similar substitute
  • Full Compensation: If no comparable replacement can be offered
  • Partial Refund: If the substitute yacht has a differing fee
  • Extra Compensation: Additional recompense may be granted for the trouble caused

Availability of Crew

In the uncommon event that qualified crew is not on hand:

  • A replacement crew will be secured when feasible
  • Total reimbursement if the charter is unable to proceed
  • Rescheduling without any extra charges

Refund Processing

Return Procedure

Refunds are executed through the original form of payment utilized for the booking:

  • Credit Card Returns: 5-7 working days
  • Bank Transfer Reimbursements: 7-10 working days
  • Cash/Check: 3-5 working days

Handling Fees

Credit Card Handling

€50 cost for cancelling before 72 hours

Bank Transfer Handling

€25 deduction for all bank transfer refunds

International Handlings

Supplementary charges may be applicable for foreign transactions

Issuance of Charter Credits

Occasions for Credit Offers

Charter credits might be extended as an alternative to refunds under certain conditions:

  • Late terminations (less than 24 hours prior)
  • Revised due to weather difficulties
  • Voluntary rescheduling enquiries
  • Operational obstacles

Credit Conditions

  • Validity: One year from the date of issue
  • Transferability: Credits cannot be transferred to others
  • Monetary Value: Equivalent to the entire charter fee (no handling charges deducted)
  • Application: May be used for any forthcoming charter
  • Expiry Date: No renewal beyond one year

Partial Service Reimbursements

Disruptions in Service

Should your charter be disrupted or curtailed because of factors under our control:

  • A proportionate refund based on unutilised time
  • Credit for a future service of identical value
  • Additional amenities or upgrades offered

Impediments Related to Guests

If a service is ended prematurely due to guest behavior or non-compliance with safety regulations:

  • No reimbursement for the remaining period
  • Full cost remains chargeable
  • Potential additional costs may be imposed

Settling Disputes

If you take issue with a refund outcome, you might:

  • Apply for a reassessment by our executive team
  • Submit added documents or proofs
  • Engage customer protection authorities for resolution
  • Explore legal avenues as prescribed by the law

Procedure for Refund Applications

Step 1: Get in Touch

To ask for a refund, get in contact via:

Step 2: Submit Your Details

In your application, include the subsequent details:

  • Confirmation ID of your booking
  • Scheduled date and time of the charter
  • Motivation for cancellation
  • Appropriate supporting papers (where necessary)
  • Desired method for the refund

Step 3: Assessment and Execution

Our team will acknowledge your application within 24 hours, evaluate it in accordance with the policy, communicate a verdict within 48 hours, and carry out approved refunds according to the given timeframes.

Vital Points

  • Refund appeals must be documented in written form
  • Refunds are executed in € regardless of the primary payment currency
  • We highly advise obtaining travel insurance
  • The policy can be subject to updates given 30 days' notification
  • Refunds adhere to relevant tax laws and regulations

Reaching Out for More Information

For inquiries or to present a refund request, please contact:

Refunds Department
CloudPixelSphere Marine Services Ltd.
Marina Point
Cascais 2750-800
Portugal

Phone: +351 21 000 1234
Email: [email protected]
Operating Hours: Monday–Friday, 9:00 AM – 5:00 PM

Last Updated: August 9, 2026

Our refund policy is established to be equitable and comprehensible. We encourage you to familiarize yourself with these terms thoroughly before finalizing a booking and to reach out to us with any queries you may have.